FAQ's

Do I need an account to shop at British Bespoke?

No. Just load items in your cart, and proceed to checkout. You'll be prompted for any info and steps along the way. If you need help, or would rather place your order over the phone, give us a call on +27 82 891 2839

Can I place an order via email or phone if I do not want to place an order online?

You can place your order my emailing online@britishbespoke.co.za and we will try our best to get your order to you without having to have to order directly from the website.

How long does delivery take?

3 – 5 working days. Outlying areas may take up to 7 working days.

What are the Shipping Fees?

Johannesburg & Pretoria - R 75.00
Cape Town, Durban, East London & Bloemfontein - R 100.00
Anywhere else in South Africa - R 200.00
Free Shipping on spends R 2,000.00 and up.
How can I track the status of my order?

Once your order is complete, you will receive a confirmation email.

Once your order has been fulfilled, you will receive an email with the tracking number. You may visit www.thecourierguy.co.za and track your parcel.

Can I collect my order myself?

Not at this stage.

What is your returns policy?

At British Bespoke, our aim is to make your shopping experience as enjoyable and as straightforward as possible.

We are happy to accept unwanted goods that are returned to us within 30 days of the date of purchase if the goods are returned in fully saleable condition with the proof of purchase. A refund or exchange will be offered up to the amount you paid for the goods.

We reserve the right to refuse any unwanted goods that are returned without a proof of purchase or after the 30-day return period has passed.

Returns do not apply to sealed goods that have been opened and not suitable for return for reasons related to health or hygiene.

To initiate a return please contact us via e-mail at online@britishbespoke.co.za.

You will need to supply us with the Order Number as per your confirmation, as well as details of your return request.

We will then review your ‘Return of Goods’ request and get back to you as soon as possible with instructions.

We will keep you informed by sending you an email confirming the action we have taken and as soon as we are confident the goods are in their original condition we will issue you with replacement goods or the opportunity to exchange the item for another item of equal value or more.

How do I return an Item?

Returns can be made by contacting online@britishbespoke.co.za You will need your Order Number as supplied to you with the confirmation of order

Please note: that you will receive an email to let you know that we are processing your requests. Once this has been reviewed you will receive another email with details of your return order.

What payment methods are available?

Credit Card (Payfast) and EFT

What are your hours of operation?

We are open 24 hours, 365 days a year for shopping.

Orders are dispatched during working hours.

How do I change or cancel my order?

Kindly email us at online@britishbespoke.co.za with your order changes or cancellations. Please include your order number.

View our Returns Policy here.

Do you do gift vouchers?

Send us your request at online@britishbespoke.co.za and we will glady assist you.

Are products on British Bespoke tested on animals?

Bronnley - We can give you assurance that H. Bronnley & Co UK Ltd have never directly nor indirectly commissioned animal testing on any finished Bronnley products. Indeed with the introduction of the 2003 amendment of the EU Cosmetics Directive, animal testing of finished Cosmetic and Toiletry products has been prohibited. This ban on animal testing was further strengthened by the introduction of the 2009 EU Cosmetics Regulation, and now includes the ingredients that are used in the manufacture of Cosmetic and Toiletry products.

We can also assure you that H. Bronnley & Co UK Ltd. has never commissioned animal testing of the individual ingredients that are used in the manufacture of the Bronnley products.The Bronnley range of products is predominantly free of animal derived ingredients, but with the following exceptions: Honey Blossom range and all Hand & Nail Creams.

Edwin Jagger - Edwin Jagger understands and shares global environmental concerns and places great emphasis on selecting the very best natural ingredients for the Natural & Paraben free collection. It is of paramount importance to offer customers shaving products that are both safe and effective for the facial skin and at the same time environmentally friendly.

These products comprise 99% natural components, many derived from organically cultivated plants, replacing synthetic substances, mineral oils and parabens with natural alternatives.

These products are paraben free and not tested on animals.

Molton Brown – Never test on animals. They've been awarded the Leaping Bunny logo to certify no testing on animals.

What has happened to the Crabtree and Evelyn Tea room?

We have had to close our Tea Room. If you are interested in catering options please contact us at online@britishbespoke.co.za